Refund policy

Return and refund policy

At thldnlqz.shop, customer satisfaction is our priority. We want every customer to have a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange according to the conditions below.

Return Conditions

We accept returns for both defective and non-defective products.

Customers may request a return within 30 days from the date of delivery. Products must be returned in their original condition, including all original packaging, accessories, and related materials.

Return Method

Method: By mail

Customers can contact our support team to begin the return process. After receiving return instructions, please send the package according to the provided return details.

Return Label

Return label: Included in the package, Free

A free return label is provided with the package to make the return process easier for customers.

Restocking Fees

Restocking fees: No cost

We do not charge any restocking fees for approved returns.

Refund Processing

Refund processing time: 7 days

Once the returned item has been received and inspected, refunds will be processed within 7 days. Refunds will be issued to the original payment method used during checkout.